We would like to know how you evaluate our services and for this reason we invite you to send us your opinions and suggestions through this short assessment questionnaire. It will take you less than 2 minutes and your effort will help us to improve our service.

Thank you very much for your help.

Answer the next questions:

1. 1. Please rate your stay in the hostal.
Excelent Good Normal Deficient Bad 

2. Costumer service of reception staff:

a. Please rate the efficiency of costumer service.
Excelent Good Normal Deficient Bad 

b. Please rate how polite costumer service is.
Excelent Good Normal Deficient Bad 

3. Please rate the cleaning service of the rooms and common areas.
Excelent Good Normal Deficient Bad 

4. Please rate price / quality relationship.
Excelent Good Normal Deficient Bad 

5. Restaurant.

a. What meals did you have?
Breakfast Lunch Afternoon snak Dinner 

b. Please rate the quality of food.
Excelent Good Normal Deficient Bad 

c. Please rate the quality of service.
Excelent Good Normal Deficient Bad 

6. Please rate the comfort of facilities.
Excelent Good Normal Deficient Bad 

7. How did you find out about us?
Internet search Hotel Booking Websites Advertisement Friends 

8.- Please feel free to add any comment which might help us to improve our service.